At Rajwada, we want you to be completely satisfied with your purchase. If you are not happy with your order, please read our return and refund policy below.
1. Eligibility for Returns
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Items must be returned within 7 days of delivery.
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Products must be unused, unworn, unwashed, and in their original packaging with all tags intact.
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Certain items, such as custom-made or altered products, are not eligible for return.
2. Return Process
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To initiate a return, you must contact our customer support team at rajwadahelp@gmail.com with your order details.
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Once your return request is approved, we will provide instructions for shipping the item back.
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Return shipping costs are the responsibility of the customer unless the item received is defective or incorrect.
3. Refunds
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Refunds will be processed after the returned item is received and inspected.
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If approved, your refund will be issued to your original payment method within 5–7 business days.
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Shipping charges paid during the original purchase are non-refundable.
4. Exchanges
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We offer exchanges for eligible items if the desired replacement is in stock.
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If the replacement item is unavailable, a refund will be issued instead.
5. Non-Returnable Items
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Custom-made products
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Gift cards
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Items purchased during clearance sales (unless defective)
6. Damaged or Defective Items
If you receive a damaged or defective item, please notify us immediately with photos of the product at rajwadahelp@gmail.com. We will arrange for a replacement or refund at no extra cost to you.